Terms, Refunds and Cancellation

Prices on this site

Prices on this site are starting prices. Your exact price is in the written plan you approve after the free audit, and that is the price you pay.

We may change the prices on this site at any time. A change never affects a plan you've already approved. If the price of a monthly service you already have is going to change, we'll email you at least 30 days before it takes effect, and you can cancel before then.

The free audit

The free audit costs nothing and carries no obligation. You get a short written rundown whether or not you hire us. Nothing is charged until you approve a written plan with a price.

Paying for one-time projects

Website builds, ad audits and AI receptionist setup are one-time projects. Half the price is due when you approve the plan, and work starts once that deposit is paid. The other half is due on delivery: when your site goes live, your ad plan is delivered, or your receptionist starts answering calls.

We send invoices by email, and you can pay by card or bank transfer.

Paying for monthly services

Hosting and maintenance, ad management and the AI receptionist subscription are billed monthly in advance, starting the day the service starts. They're month to month, with no long-term contract.

Your ad spend is paid by you, directly to Google or Meta, on your own account. It isn't part of our fee, we never mark it up or take a percentage of it, and we can't refund it.

The receptionist subscription tier is set by your typical call volume. If your calls grow past your tier, we'll tell you and agree the new tier with you before your next bill. We never change your tier without asking.

Refunds

• Cancel a project before work starts: we refund your deposit in full.
• Cancel a project after work starts: we keep the deposit to cover the work already done, and you owe nothing more.
• After delivery: finished work isn't refundable. But if something we built doesn't work the way your approved plan says, tell us within 30 days of delivery and we'll fix it at no charge.
• Monthly services: we don't refund a month you've already paid for. When you cancel, the service keeps running until the end of that month.
• If we can't deliver: if we can't finish a project for any reason on our side, we refund everything you've paid for work you didn't receive.
• How refunds are paid: to your original payment method, within 10 business days.

Cancelling a monthly service

Cancel any time by emailing hello@hogangrowth.com or calling (850) 426-4091. There's no cancellation fee and no notice period: cancel before your next billing date and you won't be charged again.

If you cancel hosting, we hand over your site's files and help you move your domain, at no charge. If you cancel the receptionist, your phone number never moved, so it only means turning call forwarding off, and we'll walk you through it.

Who owns what

Once a project is paid in full, you own your website's content and design, your domain is registered in your name, and any accounts we set up for you are yours.

We keep the right to reuse our own templates, code and know-how, which is part of what keeps prices low. We never reuse your content, logo or photos, and we'll only show your business as an example of our work with your permission.

What we need from you

Accurate information about your business, replies within a reasonable time, and access to the accounts involved, like your Google Business Profile or ad accounts. You confirm you have the right to use any logos, photos and text you give us.

If a project stalls for more than 60 days waiting on something from you, we'll check in with you. If we still can't move it forward, we may close it out as a project cancelled after work started.

Results

We work to get you more calls and more customers, but we can't guarantee search rankings, ad performance, call volume or revenue. Google, Meta and your customers decide those. What we do promise is the work described in your approved plan.

The AI receptionist

The receptionist is automated and can occasionally mishear a caller or get something wrong, so it's set up to take a message and text you rather than guess. It isn't an emergency line. You approve what it says and what it can book.

Florida requires everyone on a call to consent to recording. If you choose to keep recordings, the receptionist plays a short disclosure at the start of every call; if the disclosure is turned off, so is recording.

It answers calls to your business. It doesn't make sales calls or send marketing texts.

Other companies' services

Our work relies on other companies' services, such as Google, Meta, domain registrars, web hosts and the voice platform behind the receptionist. We're not responsible for their outages, policy changes or price changes, but we'll tell you if one affects you and help you work around it.

Limits on liability

To the extent the law allows, our total liability for any claim about our services is limited to what you paid us for that service: the project price for a one-time project, or the last three months of fees for a monthly service. We aren't liable for lost profits or other indirect losses.

Using this website

The information on this site is general and may change. Please don't misuse the site or its contact form. The site's text, design and code belong to Hogan Growth.

Florida law

These terms are governed by Florida law. If a disagreement can't be settled by talking it through, it will be handled in the courts of Okaloosa County, Florida.

Changes to these terms

If we change these terms, we'll update this page and the date above. A change never affects a plan you've already approved.

Questions

Email hello@hogangrowth.com or call (850) 426-4091. A real person answers.